Quality
All of our Members are emergency assistance leaders in their respective countries and geographical regions and have a proven track record in delivering quality services. Each Member has only been invited to join the International Assistance Group® after having met the most stringent criteria required for medical assistance. The majority of our Member companies have been in business for over 15 years.
Because we care and take care of your life and health,
we ensure that you receive the best services.
Internal quality
Our internal quality is continuously assessed and audited. Our Members are accredited and frequently re-evaluated according to the terms of their membership. Internal quality control ranges from the stringent IAG entry criteria to bi-annual quality audits.
Innovation and sharing best practices - at the heart of our success:
In order to continue improving our services, and to meet and exceed our clients's expectations, we operate as a permanent centre of innovation and expertise, and we actively promote the knowledge sharing while fostering best practices via our 3 Committees.
Extensive medical expertise
Our members have in-house medical teams consisting of doctors, nurses and emergency physicians with a range of qualifications and specialities who deliver best practice referral, advisory and medical case management services.
Excellent service providers
Thanks to the significant purchasing power of the International Assistance Group we can set the standards to which hospitals and other service providers must adhere. This is why our network comprises the best certified service providers that can deliver added value solutions at competitive prices.
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"We are what we repeatedly do. Excellence, then, is not an act, but a habit." Aristotle.
IAG = 17 years of converging talents
17 years of staff focus on quality, ethics and business excellence to deliver a comprehensive range of assistance services such as medical emergency assistance, travel and roadside assistance. |
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The quality standards we share are aimed at deliver top quality service when you or your customers need assistance.
In an emergency situation the response time is crucial, especially in a life or death situation. By using locally organised networks, we reduce response time to a minimum. Moreover each of our operations centres has invested extensively in systems and technology, as well as in expert staff who can direct and advise in any given situation.
