Travel Assistance

Leisure travellers, business travellers and expatriate employees feel safe with our travel assistance. We are there to help if you experience a medical emergency, are injured, require hospitalisation abroad or if luggage or valued possessions are lost or stolen.

Our travel assistance experts and in house travel agents work in close co-operation  with medical specialists to assist in the challenges that can arise when travelling away from home. Sometimes even the best-laid plans go wrong due to lost or stolen documents, delayed or lost luggage, flight disruptions, security incidents or natural disasters. Our travel assistance experts are there to help when unforeseen illness or accidents occur, when family members and travel companions need help with accommodation and flight re-arrangements and, when  cash advances, advice on replacing travelling documents or lost and delayed luggage are required.


Our travel assistance services provide you (and your customers) with help, when travelling, primarily in medical emergencies, but, also in the event of loss or theft. Our customer helplines will assist you during difficult and stressful events: for example, to replace your personal belongings and documents. We can also assist you with obtaining cash advances.